check out some of our frequently asked questions

About Sweetharts Dog Beds

What are the benefits of a Sweetharts dog bed?

Orthopaedic Support: Unlike traditional bedding materials, memory foam provides firm yet gentle support for your dog's body, promoting proper spinal alignment and overall musculoskeletal health. Our beds conform to your dog's body, distributing their weight evenly and relieving pressure points. This helps alleviate joint pain and discomfort, especially in senior dogs or those with arthritis or hip dysplasia.

Easy Maintenance: Say goodbye to the hassle of spot cleaning or hand washing. Our dog beds are machine washable, allowing you to keep your pet's sleeping area clean and hygienic with minimal effort.

Waterproof Protection: Accidents happen, but they don't have to ruin your dog's bed. The waterproof lining in our dog beds provide a protective barrier against spills, accidents, and moisture, keeping the interior foam dry and odour-free.

Durable and Long-Lasting: Constructed from high-quality materials, our dog beds are built to last up to 10 years with normal use. You can trust that your investment will provide lasting comfort and support for your pet.

Temperature Regulation: Memory foam's open-cell structure allows for improved airflow, helping regulate your dog's body temperature and keeping them cool and comfortable in warmer weather.

Allergy-Friendly: Hypoallergenic and resistant to dust mites, mold, and bacteria, orthopaedic memory foam provides a clean and safe sleeping environment for allergy-prone pets.

Why choose Sweetharts?

We understand the importance of providing support and comfort for your dog. Our journey began in 2023 when our eldest dog, Chip (a miniature dachschund), woke up in excruciating pain and couldn't walk due to a bulging disk. This ordeal led to eight weeks of strict bed rest and crate confinement. It was a pivotal moment that sparked our vision.

We realised the challenge of finding dog beds that offer both quality support and style. Determined to create a bed your dog will love, we embarked on a mission to design the perfect dog bed that prioritises support for our fur babies - including us, when we want to join them for a cuddle!

We poured our heart and soul into creating Sweetharts. Our dog beds are designed to last and provide the best quality sleep and support for your pet. Plus, easy maintenance for you, and a stylish design that complements your home.

How do I choose the right size dog bed?

Choosing the right size bed is crucial for ensuring your dog's comfort and well-being. Check out our helpful size guide.

Will my dog adjust to a memory foam dog bed?

Most dogs adapt quickly to memory foam beds and enjoy the superior comfort they provide. However, it may take some time for your pet to get used to the new bed, especially if they have been sleeping on a different type of surface. To help them adjust, consider placing their favorite toys or blankets on the bed to make it more inviting.

Are memory foam dog beds suitable for all dog breeds?

Yes, memory foam dog beds are suitable for dogs of all breeds and sizes. Whether you have a small Chihuahua or a large German Shepherd, our memory foam beds will accommodate their needs. It's essential to choose the right size bed based on your dog's weight and sleeping habits to ensure optimal comfort.

Can I buy a dog bed cover separately?

We will be stocking these soon, so stay tuned! Sweetharts dog beds are uniquely designed so covers from other companies won't be suitable.

Do you have any other bed colours or styles?

We are super excited to bring you more colour and style options to suit your dog and home, so stay tuned!

Do you have larger dog bed sizes?

We understand the importance of getting the right size bed for your dog, so we are actively working to bring you more size options.

How do I clean my dog's bed?

Step 1 - Remove Outer Cover: Simply unzip the outer cover from the bed mattress and bolsters. Keep the waterproof lining in place and wipe over with a wet cloth. Do not wash foam inserts.

Step 2 - Machine Wash: Place the cover in the washing machine with similar colors and mild detergent. Use a gentle cycle with cold water for best results.

Step 3 - Line Dry: Once washed, air dry the cover outdoors. Avoid tumble drying to prevent damage to the fabric.

Step 4 - Reassemble: Once dry, insert the foam bolsters and mattress, and zip up the cover for your dog to enjoy a freshly cleaned bed.

Do you sell other pet items besides dog beds?

We are actively working on expanding our range of products, so stay tuned!

Shipping Information

Shipping + Delivery

We offer free standard tracked shipping Australia wide through Australia Post.

Shipping: your order will be posted within 1 to 2 business days, provided all items are in stock. Orders placed over the weekend will be processed on the following Monday. If Monday falls on a public holiday, processing will occur on the next business day.

Delivery: for regular shipping, our products typically arrive within 2-8 business days. Please be aware that delivery times may vary for regional and rural areas.

Tracking my order

Once your item has been posted, you'll receive tracking details via email to monitor the status of your order.

Where do you ship from?

We ship from our warehouse in South Australia on standard business days.

Do you offer international shipping?

We don't provide international shipping just yet. However, we are actively working on expanding our service to include international shipping soon!

Returns + Exchanges

Returns + Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened (vacuum sealed), and in its original packaging. 

To start a return, you can contact us at hello@sweetharts.com.au. Refer to our refund policy for more details.

What happens if my item is faulty?

We offer a warranty on manufacturing defects due to faulty workmanship or materials. If you receive an item with a quality defect please contact us via email at hello@sweetharts.com.au with your order number and pictures of the defect. We will then review and if eligible, replace the item or provide you with a refund.

Please note, our warranty does not cover normal wear and tear or damage caused by rough dog use.

Can I cancel my order?

To cancel your order, please contact us immediately via email at hello@sweetharts.com.au

If your item has not been shipped we will be able to cancel your order and issue you a refund. If your item has been shipped, you will need to follow our returns process.